服务条款  /  Terms of Service

Link NY News is an information listing platform. Unless explicitly labeled as official content, materials are submitted by users or third parties.

The platform provides informational tools only and does not guarantee that any listing is always complete, accurate, current, or available. Users are responsible for independent verification before relying on any information.

Users must not post unlawful, deceptive, infringing, abusive, discriminatory, or misleading content. We may remove content or restrict accounts that violate these terms.

The platform may include third-party links or services. We are not responsible for third-party availability, performance, pricing, or privacy practices.

We may update these terms from time to time. Continued use after updates constitutes acceptance. Disputes should first be resolved through good-faith negotiation and then under applicable law.

Sellers must be legally registered businesses or sole proprietors with the lawful right to sell listed products. Sellers warrant that: (1) all product information is truthful, accurate, and non-misleading; (2) products do not infringe any third-party intellectual property; (3) products comply with applicable safety and quality standards in the country of export and import; (4) no prohibited, restricted, or counterfeit goods are listed.

The following are strictly prohibited: counterfeit or knockoff brand goods; items violating U.S. Export Administration Regulations (EAR) or OFAC sanctions; unapproved food, drugs, or medical devices; firearms and controlled items; any product or service violating U.S. federal or New York State law. Link NY News may remove content and suspend accounts at any time; serious violations may be reported to law enforcement.

Sellers are responsible for keeping account credentials secure and bear legal responsibility for all content posted through their account. Any unauthorized access must be reported immediately. Sellers are obligated to keep product listings current; sellers bear responsibility for buyer losses caused by outdated or incorrect information.

Factory Direct sellers must clearly disclose their return and refund policy on each product listing and comply with the following minimum standards:

1. Quality issues: Within 30 days of receipt, if a product has manufacturing defects, materially differs from its description, or was damaged in transit, the seller must offer a full refund or free replacement; return shipping costs are the seller's responsibility.
2. Non-quality returns: Sellers may set their own no-questions-asked return window (minimum 7 days recommended) but must state it clearly on the listing; if no-questions-asked returns are not accepted, this must be prominently disclosed.
3. Refund timeline: Once a return is confirmed or a refund agreed upon, sellers must complete the refund within 7 business days; overdue refunds constitute a breach of these terms.
4. Dispute resolution: When a return dispute arises, Link NY News customer support may mediate; if a seller refuses a refund without valid reason, Link NY News may process the refund on the seller's behalf and deduct the amount from the seller's account or suspend the store.
5. Non-returnable items: Custom-made products, perishable food items, opened personal care products, and similar goods may be listed as non-returnable, but buyers must be clearly informed before purchase.

Merchants must hold all licenses and permits required to legally operate in New York City (or their actual location) and must maintain their validity throughout the listing period. Merchants must comply with all applicable NYC, New York State, and U.S. federal regulations, including the NYC Administrative Code, New York Sanitary Code, federal Food Drug and Cosmetic Act (for food businesses), and professional licensing laws (beauty, cosmetology, healthcare, etc.).

All merchant information (name, address, hours, prices, services, promotions, certifications) must be truthful, accurate, and free from deception, misrepresentation, or misleading content. Advertising must comply with New York General Business Law §349 (prohibition of deceptive acts) and FTC advertising guidelines. Merchants must promptly update any changes; merchants bear responsibility for consumer losses caused by delayed updates.

Merchants must fulfill orders and reservations received through the platform in accordance with their advertised service commitments. Merchants must establish and publicly display a clear refund policy; unreasonable refusal or deliberate delay of refunds constitutes a breach of these terms. Consumers who have paid are entitled to file formal complaints regarding non-fulfillment or service quality issues; Link NY News reserves the right to issue warnings, suspend listings, or permanently revoke merchant accounts based on complaints.

Link NY News may take enforcement actions against merchants (without prior notice) when: valid consumer complaints go unaddressed; evidence of illegal operation, false advertising, or policy violations is found; or notification is received from law enforcement or regulatory bodies. Enforcement actions include: removal of non-compliant content, suspension of listings, or permanent account termination. Link NY News reserves but does not assume the obligation to submit evidence to law enforcement.

Local merchants must handle consumer refunds, returns, and service disputes according to the following standards:

1. Unfulfilled service refunds: If a merchant fails to deliver a paid service as agreed, the consumer is entitled to a full refund; the merchant must process the refund within 5 business days of the consumer's request.
2. Service quality disputes: When a consumer is dissatisfied with service quality, they should first negotiate with the merchant; the merchant must respond within 48 hours and propose a resolution (e.g., redo the service, partial refund).
3. Physical goods returns: For physical products ordered through the platform, if a quality issue exists within 7 days of receipt, the merchant must offer a return-and-refund or exchange; return shipping is the merchant's responsibility. Non-quality returns require mutual agreement.
4. Prepayments & packages: If a merchant ceases operations, changes business scope, or can no longer provide services during an active prepaid or package period, the merchant must refund the unused balance proportionally within 14 business days.
5. Platform intervention: If a merchant fails to respond within the required timeframe or unreasonably refuses a refund, consumers may file a complaint with Link NY News. Link NY News may deduct the relevant amount from the merchant's account, suspend or permanently revoke the merchant's listing, and may report suspected fraud to the NYC Department of Consumer and Worker Protection (DCWP).